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Service Coordinator
BOSTON MA 02133
Category: Manufacturing, Retail
  • Your pay will be discussed at your interview

Job code: lhw-e0-90670391

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Techtronic Industries North America, Inc.

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  4 Views, 0 Applications  
 
Service Coordinator
Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Service Coordinator will be to perform the sales and service counter responsibilities of the Factory Service Branch, including actively selling after-sales system solutions and providing product knowledge to both distribution and end-users. Duties and Responsibilities of the Service Coordinator: Operations / Sales Perform sales and servicecounter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic. Perform sales and service counter duties inlcluding draw parts from stock as needed to service counter trade. Maintain monetary transactions, record maintenance and assist with inventories as required. Perform counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic. Visually inspect goods received and route for storage, repair and/or service. Shipping / Receiving Assist in receiving and recording units, parts and accessories ordered or returned for repair, service and/or stock. Assist in performing a variety of shipping and receiving duties in accordance with prescribed procedures. Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges. Assist in loading and unloading trucks and operate material handling equipment. Administrative Responsible for quality of work, safety and housekeeping in area assigned. Perform other duties as assigned or necessary.
Education and Experience Requirements: Requires an education equivalent to high school diploma or GED. Experience of two to three years in a customer service position is preferred. At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred. Must possess effective business communication skills and ability to understand local branch market. Must be proficient in computer skills and Microsoft Office applications.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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