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Practice Coordinator/Medical Assistant
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-90670406

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Tufts Medical Center

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  21 Views, 0 Applications  
Practice Coordinator/Medical Assistant
Practice Coordinator/Medical Assistant

Clinical and Translational Science Institute (CTSI)

Part-Time Regular

Various days/shifts


20 hours/week, 7:30-11:30

Job Details:

+ High school diploma or equivalent is required

+ Certification Required

+ Experience is preferred

+ Tufts Clinical and Translational Science Institute (CTSI) (, one of more than 57 organizations supported by the National Institutes of Health (NIH) Clinical and Translational Science Awards (CTSAs), was established in 2008 to transform the biomedical research process through education, promoting collaboration, and the provision of research infrastructure and support services. Tufts CTSI accelerates the translation of laboratory research into clinical use, medical practice, and health policy. In addition to its work with Tufts University, Tufts Medical Center, and other partner organizations, Tufts CTSI contributes to the national CTSA Consortium. An important part of the Tufts CTSI is its Clinical and Translational Research Center (CTRC), which supports a wide range of clinical research studies (including Phase I studies) with participants across the lifespan in outpatient and inpatient settings. The CTRC offers an array of skills and resources to facilitate high quality and impactful clinical research. Under general supervision of the Clinical Research Services Manager and licensed personnel, the Research Medical Assistant is responsible for continuous, efficient, and quality clinical research and administrative support in the CTRC outpatient clinic setting. The Research Medical Assistant (MA) provides clinical research support within a defined scope, including specimen collection, vital signs, and diagnostic testing, subject to specific protocol requirements. In addition, the Research Medical Assistant performs specific scheduling, data collection, and billing functions for the CTRC. The MA contributes to a collaborative environment through clinical and administrative responsibilities. This position plays an important role in the CTRC revenue cycle process, clinical operations, and research participant experience. The MA responds to hourly variations in research participant volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to research participant care according to protocols; and assists with participant care as warranted and within their scope of practice. This combined position is designed for clinics where cross-trained MAs are required to perform administrative and clinical duties on a regular basis to ensure operational efficiency. Responsibilities: oExercises a high degree of customer service in all interactions with patients, internal and external customers. oEscorts patient to exam room and prepares them for provider visits. This may include pediatric, adult, geriatric patients. Checks to ensure patient comfort, privacy, and safety. oDetermines fall risk according to policy and procedure for ambulatory clinics and implements appropriate measures to ensure patient's safety. oPrepares exam room for each patient in accordance with needs of patient's visit. oControls and monitors patient flow to maximize efficient use of providers and exam rooms. Responds to variations in patient volume, provider ability, and resources (e.g., early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment. oPerforms phlebotomy, takes vital signs, and EKGs under the supervision of RN; may be required to travel to other practice areas to conduct activities. oProcesses blood, urine, stool and other samples in the Clinical Translational Research Center (CTRC) processing laboratory according to good clinical practice and following the lab manual for the study protocol. oFollowing the study protocol, under the direction of the RN, collects data from research participants. oMay transport samples to or from the CTRC, including shipping samples. oOrder and distribute participant meals and snacks. oDocuments activities performed and enters visit data in Clinical Trial Management System (CTMS). oRecords patient's stated level of pain. oReviews list of medications with patient. oAssists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary. oProvides a safe, comfortable, and clean environment for patients and families. oUses proper techniques and procedures for hazardous waste disposal, universal precautions and for body mechanics. oMaintains clinic rooms according to Infection Prevention's policy "Cleaning Schedule for Hospital Equipment in Ambulatory Clinics." oPrepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data. oNotifies provider of patient requests for referrals and prescription renewals. oSpecimen collection: where appropriate, and as governed by clinic protocols, performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit. oPerforms Point of Care Testing (POC) as ordered including urine dips, HCG testing, Strep A, HGB A IC, and glucose testing. oPerforms daily/monthly quality assurance for POC as outlined in hospital policy and procedures. Maintains yearly POC competency per hospital policy. oAssists provider, patient, and patient's family with admitting patient into the hospital. oMakes clothing list and facilitates smooth transition to inpatient unit. oMonitors supply inventory for clinic and orders supplies as needed. Maintains equipment. oStocks, maintains and rotates supplies in clinic rooms daily according to clinic demands. oMonitors expiration dates. oRequired to perform phlebotomy. Participation in the Tufts Medical Center Phlebotomy class required. Completion and passing of national certification exam strongly advised. oParticipates in unit-specific quality improvement projects, i.e., hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks. oActive participant in unit meetings. Administrative Support oGreets and checks-in patients; verifies patient demographics. oAssesses need for interpreter services, schedules and utilizes accordingly. oTakes an active role in monitoring patient flow and communicating delays to patients and providers oAnswers telephone calls. Takes accurate and timely messages and documents in patient's electronic medical record. Forwards messages appropriately. oSchedules patient appointments, including follow-up appointments, internal and external testing and labs, surgical booking and coordination. oAssists with scheduling template creation and changes. oAssists with revenue cycle clearance, including registration accuracy, referral management and insurance verification. oAssists with billing charge entry and reconciliation. oProcesses and tracks referrals and prior authorizations as requested/ordered by provider. oProvides general clerical support for team of providers as needed. Includes faxing, filing, mailing correspondence, copying, ordering supplies, calendar management, and mail distribution. oEnsures outside paperwork is scanned into patient's electronic medical record. Requirements: Level of knowledge generally obtained through a High School Diploma or GED equivalent. Specialized certificate demonstrating knowledge or ability obtained through the completion of an accredited Medical Assistant Training Program. Medical Assistant National Certification; must obtain within six months of hire One to two years of medical assistant experience, preferred CPR, Health Care Provider, required Phlebotomy Certification preferred CITI basic and GCP training IATA training Ability to participate in, and complete, the Medical Assistant's Competency Based Orientation Program. Demonstrated organizational skills and attention to detail required. Ability to prioritize work and complete tasks in a timely manner. Ability to work independently and accurately with excellent follow-through. Computer literacy required including familiarity with MS Office, email, and automated scheduling software and the ability to navigate through hospital-based computer systems. Experience with electronic medical records systems (ECW) preferred. Ability to read, write, and spell in English to ensure accurate message taking and data entry. Knowledge of business math, ability to make calculations, and analytical skills required. Strong interpersonal and verbal communication skills. Knowledge of and ability to use universal precautions. Knowledge of patient handling required. Ability to maintain sensitive and confidential patient information according to HIPAA. Bilingual skills preferred.

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