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Lead Business Mgmt Analyst - Communications Lead
Category: Banking, Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-90669830

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  26 Views, 0 Applications  
Lead Business Mgmt Analyst - Communications Lead


As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

When you work here at TIAA, you're not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own.

To be difference makers.

For more information about TIAA, visit our website at -us/who-we-are-at-tiaa-cref .


TIAA is seeking a Lead Business Management Analyst with experience in Communications (both written and oral) to support the Digital Communications space as follows:

+ A talented communications professional, skilled in the nuance of writing for an internal audience, with experience to effectively manage projects from concept to delivery

+ Able to craft messaging and execute strategies that promote digital culture, client experience innovations, technological achievements, service enhancements and other key topics

+ A responsive individual who is as comfortable working alone as with a team of colleagues and is able to engage with executives one-on-one

+ A positive team player who is flexible when priorities quickly change and who contributes to the team's overall success

+ Reports to the Director of Digital Communications


+ Conduct interviews with project leaders as well as senior- and executive-level management

+ Develop content for internal articles, newsletters, websites, emails and other communication artifacts

+ Provide appropriate context, clarity, consistency and tone to messages, linking to the company's strategic priorities

+ Offer advice and effective communications planning for internal clients

+ Manage the editorial calendar for an internal newsletter and contribute to biweekly team messages, highlighting progress in the Digital organization

+ Work with stakeholders to collect quarterly highlights and draft the quarterly progress report

+ Manage content strategy, requirements determination, publishing and content for Digital Portal (internal website) and the My News section of the Intranet

+ Draft submissions for third-party awards and recognition

+ Research and understand important digital, technological, operational and financial services concepts

+ Explore and adopt industry best practices for internal communications

+ Develop and define metrics to assess project effectiveness

+ Collaborate with internal groups, including Corporate Communications, Media Relations, Marketing, Compliance and Legal teams

+ Manage external vendors if necessary

+ Adhere to brand guidelines and legal/compliance processes



**Required Skills**

+ Minimum 5-7 years' experience developing written communications for internal and external audiences

+ Experience editing written communications into clear, concise language

+ Writing sample(s) required

**Desired Skills (Preferred not required):**

+ Excellent writing and editing skills required

+ Strong customer service, interpersonal, organizational and time management skills required

+ Skilled at distilling a message to its most refined state, omitting unnecessary words

+ Ability to translate complex technical information into consumable content for a broad employee audience

+ Experience with drafting communication plans

+ MS Office, particularly PowerPoint

+ Project management with a focus on details and accuracy

+ Knowledge of/experience with content management systems

+ Financial services experience required; technical writing a plus

+ Familiarity with AP-style standards a plus

Equal Employment Opportunity is not just the law, it's our commitment. Read more about the Equal Employment Opportunity Law at .

If you need assistance applying due to being visually or hearing impaired, please email Careers Help .

**This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as "protected characteristics").**

* 2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


**Job:** Business Administration and Support

**Primary Location:** MA-Boston

**Req ID:** 1713926

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