Job Actions

Job Information

Help Desk Technician II
WALTHAM MA 02454
Category: Retail
  • Your pay will be discussed at your interview
  • **Job Requirements: :**
    **Job Duties: :**
    **About Us: **

Job code: lhw-e0-90656790

Company Profile

Olympus Corporation of the Americas

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  7 Views, 0 Applications  
 
Help Desk Technician II
(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)
* Associate's Degree or equivalent from two-year College or technical school is required; OR a minimum of 2 years related experience and/or training will be considered; OR, an equivalent combination of education or experience.
* Microsoft Office/Outlook 2013/16/O365 experience is essential.
* Microsoft Windows 7 & 10 system experience is necessary.
* PC Repair experience is preferred.
* Familiarity with supporting imaging software such as Ghost, Acronis and SCCM is essential.
* Experience with A+ is desired.
* Project Management experience could be a strong asset.
* ITIL experience could be a strong asset.
* Excellent analytical and troubleshooting skills are necessary.
* Excellent interpersonal and customer service skills are essential.
* Strong verbal and written communication skills are desired.
* Must be self-motivated and energetic.
* Ability to balance team and individual responsibilities is desired.
* Ability to conduct research into a wide range of computing issues is preferred.
* Ability to absorb and retain information quickly is essential.
* Ability to present ideas in user-friendly, business-friendly and technical language is necessary.
* Experience working in a team-oriented, collaborative environment is essential.
* Must be highly self-motivated and directed.
* Keen attention to detail is essential.
* Proven analytical and problem-solving abilities is necessary.
* Ability to effectively prioritize and execute tasks in a high-pressure environment is necessary.
* Must have exceptional customer service orientation.
* Second-level technical assistance for the end-user community and assisting in both level 1 and 3 support when volume is high.
* Maintain responsibility for the initiating/handling, tracking, and resolution of end user requests for support service, including, but not limited to software installation/usage, trouble resolution, hardware problems, and configuration changes.
* Answer, evaluate and prioritize incoming telephone, voicemail, e-mail and in-person requests for assistance from users experiencing problems with computer related technologies.
* Interview users to collect information to determine source of error.
* Act as an escalation point for advanced or difficult help requests.
* Handle problem recognition, research, isolation, resolution and follow-up for routing user problems.
* Log and track calls using problem management database.
* When necessary, handle desk side user support away from the phones and will rotate this role with other help desk team members.
* Perform post-resolution follow up with Level 1 & 2 Technicians as required.
* Escalate calls/requests to the proper support staff when necessary.
* Call vendors to request service regarding defective products.
* Prepare statistical reports and helps to maintain IT inventory.
* Create and maintain documentation for common procedures and processes.
* Maintain responsibility for creating new user accounts, imaging computers, configuring desktops, and installing printers for users, installing common software, virus cleaning, etc.
* Perform all other essential duties as assigned.
Olympus Corporation of the Americas, with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care, life science and consumer electronics products throughout North America. Olympus
At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people's lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.
We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We're invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.
**THAT'S OLYMPUS.**
**TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.**
Olympus Corp of the Americas
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
**

Job Description:**


Waltham, MA - Under the supervision of the Waltham Help Desk Supervisor, the Help Desk Technician is responsible to offer level 1, 2 and at times level 3 support to end-users. The incumbent will be responsible to configure, support and maintain Olympus computers in good working condition. He/She will respond to employee requests with courtesy and solve technical, networking or functional issues. The incumbent will be asked to participate with Change Requests or IT project advancement.


**Company URL:**


Olympus Corp of the Americas at


**Posting Locations:**


Massachusetts, Waltham


**Posting Title:**


Help Desk Technician II


**Job Family:**


Information Technology


**Work Location:**


Waltham OCA


**Auto req ID:**


3530BR


**3530BR**


Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.

More Information »